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SmallHurry Privacy Policy

Last updated: 15th of December 2023.

This Privacy Policy outlines the policies and procedures governing the collection, use, and disclosure of user information when utilizing the SmallHurry service. It elucidates your privacy rights and explains how we protect your data under the law.

Interpretation and Definitions

Interpretation

Words capitalized have meanings defined under specific conditions, with consistent definitions whether used in singular or plural.

Definitions

For the purposes of this privacy policy:

  • You refer to the individual or entity accessing or using the service.
  • Company (referred to as “SmallHurry,” “We,” “Us,” or “Our”) is the entity providing the service.
  • Application pertains to the software program named SmallHurry.
  • Affiliate denotes an entity under common control with SmallHurry.
  • Account signifies a unique account created for you to access our service.
  • Service refers to the SmallHurry application.
  • Country refers to the geographic locations of service, including but not limited to Nigeria.
  • Service Provider denotes any entity processing data on behalf of SmallHurry.
  • Third-party social media services include platforms like Google, Facebook, and Apple for logging in or creating accounts.

Collecting and Using Your Personal Data

Collection of Information

Information Collected while Using the Applications (Web and Mobile App).

We collect:

  1. Personally Identifiable Information (PII): This includes your name, email address, phone number, delivery address, and payment information. We collect this information when you create an account, place an order, or contact us.
  2. Location Data: We collect your location data (including approximate and precise location) to improve your grocery shopping experience. This allows us to:
    • Show you relevant stores and offers based on your location.
    • Offer location-based features like delivery tracking.
    • Understand your shopping habits and preferences to personalize your experience.
    • This app collects location data to enable these features even when the app is closed or not in use.
  3. Device Information: We collect information about your device, such as its model, operating system, and unique identifier. This information helps us ensure the App functions properly on your device.
  4. Usage Data: We collect information about how you use the App, such as the pages you visit, the items you browse, and the actions you take. This information helps us improve the App and provide you with a better experience.
  5. Automatically gathered information during your app usage and data on how the app is used.
  6. Information obtained from third-party login providers like Facebook, Google, and Apple.

Data Usage

Usage Data may include IP address, browser type, pages visited, and other diagnostic data. We collect this information to:

  • Provide and enhance services.
  • Communicate with you about orders, accounts, and promotions.
  • Personalize experiences and improve app functionality.
  • Comply with applicable laws.

Disclosure of Information

We may disclose personal information to:

  • Service providers for improving services.
  • Advertising partners for personalized ads.
  • Third-party login providers.
  • Law enforcement or government authorities if legally required.

Information from Third-Party Social Media Services

When registering through Third-Party Social Media Services, we may collect associated personal data, with your consent.

Information Collected while Using the Application

With your permission, we collect location information to enhance service features.

Use of Your Personal Data

We use personal data:

  • To provide and operate the App and its features.
  • To process your orders and deliver your groceries.
  • To communicate with you about your orders and other matters related to the App.
  • To personalize your experience, such as by recommending products based on your location and shopping habits.
  • To improve the App and develop new features.
  • To protect our legitimate business interests, such as preventing fraud and abuse.
  • To administer your account and fulfill contractual commitments.
  • To reach out to you for updates or informative communications.
  • In the execution of a contract, including the development, compliance, and fulfillment of purchase contracts or any other agreements through the Service.
  • To communicate with you via email, telephone calls, SMS, or other electronic means, such as mobile application push notifications, regarding updates, informative communications, functionalities, products, or contracted services, including security updates when necessary or reasonable for implementation.
  • To deliver news, special offers, and general information about goods, services, and events like those you’ve purchased or inquired about unless you’ve chosen not to receive such information.
  • To furnish news, offers, and information about our services.
  • To provide and sustain our Service, including monitoring its usage.
  • To manage your account, overseeing your registration and granting access to various functionalities available to you as a registered user.
  • To manage and respond to your requests effectively.

We may disclose your personal information in the following scenarios:

  • Business Transfers: Sharing or transferring your personal information in connection with, or during negotiations of, mergers, sales of company assets, financing, or acquisition of our business by another company.
  • Affiliates: Sharing your information with our affiliates, with an expectation that they adhere to this Privacy Policy. Affiliates include our parent company, subsidiaries, joint venture partners, or other entities under common control.
  • Service Providers: Sharing your personal information with Service Providers for the purpose of monitoring and analyzing Service usage, advertising on third-party websites based on your visits, facilitating payment processing, and contacting you.
  • Business Partners: Sharing your information with our business partners to provide you with specific products, services, or promotions.

Sharing Your Information:

We may share your information with third-party service providers who help us operate the App, such as:

  • Payment processors
  • Delivery providers
  • Marketing and analytics providers

These third-party service providers are obligated to keep your information confidential and secure. We will not share your PII with any third party for marketing purposes without your consent.

Your Choices:

You have the following choices regarding your information:

  • You can access and update your information in your App settings.
  • You can control your location sharing settings in your device settings.
  • You can opt-out of receiving marketing communications from us by following the instructions in the email or text message you receive.

Retention of Your Personal Data

We retain personal data as long as necessary for stated purposes and legal obligations.

Transfer of Your Personal Data

Data may be processed outside your jurisdiction, with appropriate security measures.

Disclosure of Your Personal Data

We may share data with service providers, affiliates, business partners, and other users, as described in this policy.

Security of Your Personal Data

While we employ commercially acceptable means to protect data, absolute security is not guaranteed.

Storing and Protecting Your Information

Your information is retained for the time required by our purpose to collect information. If a special period is stipulated in the legislation for us to store your information, this period is respected. SmallHurry takes the necessary technical and organizational measures to protect the systems and databases where your information is stored against data security threats (cyberattack, hash, etc.).
The payment infrastructure is provided by MasterCard and BKM Express.

SmallHurry maintains the first six and last two digits of the credit card in its systems. In order to match the existing MasterPass and BKM Express memberships and enable the Users to use their cards as a payment tool in SmallHurry, a membership query is made via MasterPass and BKM Express with the mobile phone number registered and if the User has a membership, the User is informed and directed to add the relevant card.

The User acknowledges that he/she is fully responsible for the security, storage and prevention of learning by third parties of the system access tools (username, password, etc.) used to benefit from the services offered by SmallHurry.

Detailed Information on the Processing of Your Personal Data

Service providers access data solely for task performance and are bound not to disclose or use it for other purposes.

Analytics

We use Google Analytics, and Firebase for analytics. You can opt-out as per the respective privacy policies.

Payments

For payment processing, we use third-party services adhering to PCI-DSS standards.

GDPR Privacy

Legal Basis for Processing Personal Data under GDPR

We process personal data based on consent, contract performance, legal obligations, vital interests, public interests, and legitimate interests.

Your Rights under GDPR

You have rights to access, correct, object, erase, and transfer your data. Consent withdrawal may limit certain functionalities.

Exercising Your GDPR Data Protection Rights

Contact us to exercise your rights; identity verification may be required.

Facebook Insights

We use Facebook Insights for anonymized statistical data about users.

Children’s Privacy

Our Service is not intended for users under 13; parental consent may be required.

Links to Other Websites

We do not knowingly collect data from users under 13. Parental consent may be required.

Changes to this Privacy Policy

Changes will be communicated via email and/or prominent notices on the Service.

Contact Us

For inquiries, contact us at info@SmallHurry.com

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